Booking Policies

 

Profile Creation:

All clients that wish to book an appointment online must create a client profile. Alternatively, you can download the MINDBODY APP for your phone. 

Please note that when booking an appointment you will be prompted to create your own personal profile through MINDBODY which is the company I chose for booking and scheduling. MINDBODY is safe and very easy to use. You may also be prompted to enter your billing information please note your CC will NOT be charged for your appointment however you may use it as a payment option if you wish. 

Here are just some benefits of creating a profile.

  • Fill in your details only once and never again.

  • Add your appointment to your own calendar automatically.

  • Change your appointment with ease.

  • Set up recurring appointments in advance.

  • Receive Appointment reminders.

  • View our schedule of availability now and in the future

  • View your appointments in your online schedule.

  • The ability to pay for your service in advance if you wish.

  • The ability to GIFT a service to someone else.

  • The ability to take advantage of promo codes for product and services purchase discounts.

IMPORTANT NOTE

If you are a first time client and you are booking a new lash set or a lash lifting appointment you MUST make a deposit at the time of booking to secure your appointment This request is only required for the first time if you are a new client. The deposit can be applied to your appointment total at time of payment.

Please click this link to make your secure payment https://www.hqbeautycare.com/make-your-deposit/new-lash-set-deposit

Permanent makeup reservation policy

As both permanent makeup and training services require a significant time to complete, HQ Beauty Care requires that a deposit is made at the time of booking. This ensures your spot and confirms your intent to arrive for your appointment. Both services can be canceled or rescheduled by following our cancellation policy below. If you have booked a permanent makeup appointment you are required to leave a deposit to secure your booking. You can do so HERE

 

CANCELLATION POLICY PLEASE READ

Policies are strictly enforced 

Please read this cancellation policy very carefully. Cancellations MUST be made within the required cut off times listed below depending on the service appointment you made. If the cancellation is not made within the required times a cancellation fee will be charged.

 

New Lash Set - 48 hours in advance

Penalty for not following policy is 50% of service charge

Lash Fill - 24 hours in advance

Penalty for not following policy is 50% of service charge

Lash Lifting and Tinting - 48 hours in advance

Penalty for not following policy is 50% of service charge

All Permanent makeup appointments - 72 hours in advance

Penalty for not following policy is 50% of service charge

All Skin Tightening appointments - 72 hours in advance

Penalty for not following policy is 50% of service charge

NO SHOWS WILL BE CHARGED 100% of the appointment cost.

***Pre Appointment Information***

***Lash Extensions***
If your appointment is for eyelash extensions please do not wear any eye makeup (mascara, eyeliner etc) as this may interfere with the adhesive that is applied during the process.

***Lash Fills***
Fills that are requested after four weeks will be determined by the amount of lashes remaining when you arrive for your appointment. If there is less than 30% you will need a FULL set, If I feel that there is enough remaining, I will do a fill.

***Lash Lifting***
If your appointment is for lash lifting please do not wear any eye makeup (mascara, eyeliner etc) as this may interfere with the solutions that is applied during the process.

***Permanent Makeup***
Please read the Permanent Makeup Pre Appointment before your appointment date for some valuable information. The Information can be found on our website under the FAQ tab.

If you are a diabetic or taking Accutane 10 please notify us at info@hqbeautycare.com

***No Shows*** 

No Shows are clients who do not show up for their appointment and do not cancel. For no shows a 100% of the service appointment will be charged.

Locations:

HQ Beauty Care operates from two locations. We offer a home based studio that is private relaxing. Special care and attention is given to cleanliness and sanitation. We offer limited permanent makeup services at this location and preference is given to lash services. Please check the mind-body application found on this site for hours and appointment availability. 

HQ Beauty Care also has a office location under a special arrangement with Renue Spa which is owned and operated by Dr. Jason McWhirter. The office environment offers a clinical atmosphere for those who may not be comfortable with the home based studio. Please check the mind-body application for appointment schedule of availability.  

MEDICAL CONCERNS:

As both services are sensitive in nature HQ Beauty Care requests notification of any health concerns or medical issues that may affect the service. This would include, pregnancies, allergies, respiratory illness. Please notify us in advance of your appointment so that we can advise you on any precautions that may be necessary.